Shipping Policy
Last Updated: August 20, 2026
At VELAMBRA, we are committed to processing and delivering your order safely and as quickly as possible.
1. Order Processing
Orders are processed after they have been successfully confirmed.
Orders are usually prepared for shipment within 1–3 business days.
During busy periods, holidays, promotions, or periods of high order volume, processing may take slightly longer.
2. Delivery Time
Our estimated delivery time is:
Morocco: 1–5 business days
Delivery times are estimates and may vary depending on your location, the delivery company, weather conditions, holidays, or other circumstances beyond our control.
Remote areas may require additional delivery time.
3. Shipping Fees
Shipping costs, if applicable, will be displayed during the checkout process before you complete your order.
Any free-shipping offers will be clearly indicated on our website and may be subject to specific conditions.
4. Order Confirmation
After placing your order, we may contact you by phone or WhatsApp to confirm your order and delivery information.
Please make sure that the phone number and address provided at checkout are accurate.
5. Tracking Your Order
When tracking information is available, it may be provided to you by the shipping company or through the contact information associated with your order.
Please allow some time for tracking information to become available after your order has been shipped.
6. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, or the recipient’s unavailability, additional delivery charges may apply.
Please contact us as soon as possible if you need to correct your delivery information.
7. Delayed or Lost Packages
Although we work with reliable delivery partners, delays can occasionally occur.
If your order has not arrived within the estimated delivery period, please contact us at:
[devappstudio456@gmail.com]
or
[0645849896]
We will work with the delivery provider to locate and resolve the issue.
8. Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photos of the package and the product.
We will review the situation and work with you to find an appropriate solution.
9. Delivery Attempts
The delivery company may make one or more delivery attempts depending on its procedures.
If the customer is unavailable or refuses to receive a confirmed order, additional delivery or re-shipping charges may apply.
10. Contact Us
If you have any questions about shipping or delivery, please contact us:
VELAMBRA
Email: [devappstudio456@gmail.com]
Phone / WhatsApp: [0645849896]
Address: [VELAMBRA.STORE]
We appreciate your trust in VELAMBRA and thank you for shopping with us.
VELAMBRA — Luxury in Every Drop.
