Last Updated: August 20, 2026
At VELAMBRA, we want you to be satisfied with your purchase. If you have an issue with your order, please contact us and we will do our best to assist you.
1. Returns
Due to the nature of our products, especially fragrances and personal-use products, we generally accept returns only when the item is unused, unopened, and in its original condition and packaging.
To request a return, please contact us within [7 days] of receiving your order.
Returned products must:
- Be unused and unopened
- Be in their original packaging
- Include all original accessories or materials, if applicable
- Be in a condition suitable for resale
Products that have been opened, used, damaged, or altered may not be eligible for a return.
2. Damaged or Incorrect Orders
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- Your name and phone number
- A description of the issue
- Clear photos or videos of the product and packaging, when applicable
After reviewing your request, we may offer a replacement, refund, or another appropriate solution.
3. Refunds
If your return is approved, we will process the applicable refund after receiving and inspecting the returned product.
The refund amount and method may depend on the original payment method and the circumstances of the return.
For orders paid by cash on delivery, we will contact you to arrange the appropriate refund method.
4. Non-Returnable Items
For hygiene and safety reasons, opened or used fragrances and other personal-use products may not be eligible for return.
Gift cards, promotional items, or other products specifically identified as non-returnable may also be excluded.
5. Return Shipping
If the return is due to an incorrect, damaged, or defective item caused by VELAMBRA, we may cover the applicable return shipping costs.
If the return is requested for another reason, the customer may be responsible for return shipping costs.
6. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will do our best to cancel the order before it is shipped. Once an order has been dispatched, cancellation may no longer be possible and the standard return procedure may apply.
7. How to Request a Return or Refund
To request a return or refund, please contact us at:
Email: [devappstudio456@gmail.com]
Phone / WhatsApp: [0645849896]
Please include your order number and explain the reason for your request.
Our customer service team will review your request and provide you with the next steps.
8. Important Notice
Return and refund requests are subject to applicable laws and regulations. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.
9. Contact Us
If you have any questions about our Refund & Returns Policy, please contact:
VELAMBRA
Email: [devappstudio456@gmail.com]
Phone / WhatsApp: [0645849896]
Address: [VELAMBRA.STORE]
VELAMBRA — Luxury in Every Drop.
